Broadband Services: Please do not show this to my service provider

Posted in Customer Service by Kalwant Ajimal FRSA on April 16, 2008

Broadband services are rapidly expanding and new providers are coming into the market. There is no evidence available on how many service providers may be leaving the market.

Many magazines publish guides to the major services and use different criteria to highlight their distinctiveness, cost effectiveness and value for money. What does a customer expect from a good broadband service? Quick and reliable access to the service is a good starting point. Cost is another factor but many people who work from home do not mind the cost as long as reliability is not compromised.

One can hardly expect service providers to discuss openly what types of complaints they receive. However they must know why customers are leaving them. Do they?

A future article will deal with the top ten issues that have frustrated broadband service users. Service providers will then be invited to comment on how they have dealt with similar complaints. Even more important is how they review their customer service policies.

Tagged with: broadband, complaints, services, value for money

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